LONDON, ENGLAND - Greasing the lightning from the SaaS data cloud, Web Help Desk, in conjunction with its exclusive EMEA partner UniPress Software Ltd, announced the addition of localised european-based hosting and support for its award winning SaaS help desk solution for organisations and institutions operating in Europe, the Middle East, and Africa. The availability of localised Web Help Desk SaaS hosting introduces millions of new customers to unprecidented speed, performance, and reliability from an industry leading SaaS service desk solution. Where is your SaaS solution's data cloud actually hosted?
"The ability for an organisation to weather today's economic climate will be greatly enhanced by its ability to provide exemplary real-time customer service, exceeding a customer's expectations and guaranteeing customer retention," said Terry Siddall, VP, Web Help Desk. "With the growth of broadband and faster computing, and the resource allocation and expenses associated with traditional on-premise licensing, there has been a paradigm shift towards the on-demand SaaS model within small to medium businesses, as well as a growing trend within enterprise organisations."
"However," Siddall continued, "organisations cannot afford even seconds of delay between their service desk staff and their SaaS providers. Speed, security and reliability from a SaaS provider is a must for this environment. The introduction of our european-hosted SaaS option bridges the gap between customer service, speed, security and reliability for the entire EMEA region."
The 'on-demand' Web Help Desk option allow customers to acquire their help desk software functionality on a pay-as-you-go basis, which eliminates the larger upfront costs and technical infrastructure investments associated with tradition on-premise licensing options.
Web Help Desk also offers a "try it before you buy it" trial period for its SaaS plans. When an organisation procures a Web Help Desk SaaS plan at the successful conclusion of its initial configuration and feasibility testing phases, the test environment may be converted into the organisation's live production environment with no loss of data or configuration.
The induction of the new european-based help desk SaaS option encompasses both the Web Help Desk Pro Edition and Lite Edition feature sets. Whether the need for a simple service request tracking solution within a tight budget or the need for a full ITIL inspired enterprise ITSM solution, the Web Help Desk SaaS options exemplify the ultimate in speed, performance, productivity, and value for your service desk...from any corner of the globe.
Features available within the Web Help Desk Lite Edition SaaS Plans include:
Features available within the Web Help Desk Pro Edition SaaS Plans include all features within the Lite Edition, plus:
About Web Help Desk
Founded in 1998, the Web Help Desk software suite is the leading cross-platform service desk management solution for help desk and customer support professionals who seek to simplify and control their increasingly complex service environments. The extensive feature set of the Web Help Desk software addresses critical IT and support areas, including: Incident and Problem Management, Asset and Desktop Management, Knowledge Management, and Approval Workflow.
About UniPress Software Ltd:
UniPress Software was established in 1988 as the distributor in the UK and Ireland of web-based service desk automation software targeting mid-market companies, departments within large enterprise organisations, and small businesses. Having over 10 years experience in the help desk and service desk marketplace, UniPress Software has become renowned for its excellent technical support and customer service levels.