I've been using a good few different support software over the past 10 years, but Web Help Desk is far the easiest to configure as well as to use it. Our customers and the IT team is very satisfied with it. Well done and keep up the good work.
- Imre Kovacs, Network & Infrastructure Support Analyst, Largo Exports Limited
e.surv found Web Help Desk easy to deploy, and had our helpdesk working in minutes. We saw an immediate increase in quality of service, accountability, and customer satisfaction, which are crucial in maintaining our position as the UK's leading provider of valuation services.
- Max Ashton, Security Systems Administrator, e.surv Chartered Surveyors
Web Help Desk is a brilliant product, support and customisation is second to none, we have made fantastic progress in producing a near on perfect solution for our support team & end users alike. No issue is too small for the support team, they are always very professional & can give you answers within minutes.
- Ian Temple-Edwards, ICT Helpdesk Administrator, Canford School
After trailing several helpdesk solutions we settled with Web Help Desk which has proved far and away the best solution to our global IT support needs. Highly customisable, intuitive interface, very well thought out, superb support - great feedback from our techs and users alike. Highly recommended!
- Roddy Campbell, Group IT Manager, Caledonian Alloys Limited
Since we have installed Web Help Desk, it has greatly improved the IT Dept's time management. Easy to use with a great front-end. It has become a very important tool within Arthur McKay's.
- Paul Spiers, System Engineer, Arthur McKay & Co. Ltd
Web Help Desk has exceeded our expectations, with easy installation, management and excellent support its perfect for our business
- Barry Moignard, IT Manager, ABM Computer Solutions Ltd
We now log and prioritise all support calls and technical requests. This means nothing gets forgotten and the Technical team can balance itís workload. Crucially, users are reassured that they are being looked after. This sounds easy, but Web Help Desk makes it possible.
- Alex Buchanan, Technical Manager, AMV BBDO
Web HelpDesk is an excellent product and will help us to revolutionise the quality of support we offer.
- Graham Kinrade, Information & Communications Technology Adviser, Isle of Man Dept. of Education
LANrev is a desktop management solution that ticked all of our 'boxes'. At long last we have a Macintosh desktop management solution that delivers a lower cost of ownership.
- Dan Bolton, Technical Analyst (R&D), Kingston University London
Web Help Desk fulfilled our requirements with the minimum of set-up and implementation effort; intuitive and feature-rich with responsive support and development.
- David Nye, Queen Mary University of London
It's great; we don't know how we lived without it!
- James Sumnall, ICT Manager, Concord College
Using Web Help Desk has been easy, the whole system is very customisable and the support is fantastic. If you have any problems the support guys are very friendly and helpful, they provide a great service.
- Chris Burns, IT Support Assistant, The Health Foundation
Web Help Desk worked wonders in organising our helpdesk. As a web app it's one of the best I've ever seen.
- Marco Vink, Mobycon
The implementation of WebHelpDesk in our organisation has proved its value from day one. It is quick and easy to install and configure, and allowed us to provide a world-class helpdesk service to our customers within minutes of going live. Our customers are reaping the benefits of better turnaround times and improved service-levels and as a result and our business is growing.
- Chris Lazari, Airborne Consulting
We are only a small IT team (of two) but Web Helpdesk has helped us seriously improve our quality of support and ensure we donít miss anything. In addition the FAQ section has dramatically reduced the time we need to spend as many of the common issues are fixed by the users themselves (also helping to empower and educate them).
- Matt Darnell, Technology Manager, The Fabulous Bakin' Boys
Web Help Desk has allowed us to easily organise and coordinate IT resources within our organisation. An easy to use, intuitive & very customisable GUI has helped instill confidence at the user level for all IT support requests.
- Daniel Richards, I.T. Manager, The Leigh Technology Academy
What makes Web Help Desk ideal for our service is that the fact that it can be so easily adapted to meet our specific needs. Itís extremely easy to use, and the support team is excellent.
- Emma Webb, Enquiries Manager, NHS Evidence
Since we started with Web Help Desk eight Months ago, we worked on over 2000 tickets. My people like the new solution very much and work on their tickets in a systematic way. And for me as manager, Web Help desk enables me to have a good overview about the activities of my team. If I would have the choice again to evaluate a ticket system, Web Help Desk would be my first choice.
- Martin Cajoos, Head of Corporate IT, Kistler Instrumente AG
After a survey of what was on offer in the help desk sector, we decided Web Help desk offered the best options available for a company of our size and at a price no others can match. In the year we have been using it, our IT support has been transformed. Both users and techs alike appreciate the web interface. The system acts as a collective IT 'memory' that can be accessed by new techs. Support is first class.
- John Bird, Eurocentres
Web Help Desk has helped us identify a whole range of efficiencies. Literally nothing falls through the cracks, and all jobs and tasks are properly prioritised. Itís an everyday part of our IT lives. All jobs are logged onto the system along with information about how long they have taken and the solutions.
In truth the system has been incredibly easy to master and operate, UniPress have always been extremely supportive and helpful.
- Martin King, IT Supervisor, Chester Zoo
Web Help Desk in combination with LANrev is the winning-team for an IT-department like ours which has the challenge to support both Mac and PC clients. It is so customisable and has such an intuitive interface that it fits our needs perfectly.
With Web Help Desk we have one solution for support, billing, part-management etc. - the feature list is just self-explanatory.
All this in combination with the excellent support - a must have!
- Manuel Miseré, Head of IT, SERVICEPLAN Gruppe für innovative Kommunikation GmbH & Co. KG
Web Help Desk is superb and the support we receive is excellent. Highly recommended
- Roger Laurenti, IT Services Manager, Wyggeston and Queen Elizabeth I College
Web Help Desk has not just been accepted by the technicians but by the entire staff at our school. It allows us to organise ourselves in a way our previous solution never could and helps our team to offer a better and more trusted service.
- Andrew Clarkson, Lady Eleanor Holles School
We evaluated several products to manage our customer requests. Despite being a fraction of the cost of other solutions, Web Help Desk is a really effective product that is easy to manage and implement. It provides many powerful features that are benefiting our company.
- Dino Kotenoglou, Director of DSS, Martha Stewart Living Omnimedia, Inc.
Web Help Desk has been a terrific asset for our technical consulting services. It provides a seamless approach for time tracking and support documentation. I can wholeheartedly say that there is no product out there that fits our specific requirements in such a way as Web Help Desk.
Highly recommended product!
- Carlos Rosai, CEO & Director, Rosai Group / MacMedic Consulting
Support is absolutely amazing - they take your suggestions, requests, bug reports and they fix them FAST. The interface is great. Iím running it on a Windows machine with SQL 2000. There are approximately 1,000 users. EVERYONE loves it - it's easy, stable, fast.
- Brandon Edling, GEAR for Sports
Since we have to support both Mac and PC users, it's important to have a system which can be accessed by both platforms. Web Help Desk does this for us at a fraction of the cost of other web-accessible help desk and asset tracking systems.
- Patrick Hopewell, University of Toronto
Deployment was a snap. Our techs love it and more importantly so do our clients. Best of all, the developers are amazingly responsive to not only emails but also feature requests. Absolutely love this app. Keep up the kick ass work!
- Kevin Halpin, Mac Fusion
We were looking for a help desk solution that allowed us to run reports, track inventory and integrate purchase requests and Web Help Desk fit our requirement lists very well. The Web Help Desk team has been extremely knowledgeable and very responsive to our needs.
- Chad Webb, NOAA (National Oceanic and Atmospheric Association)
Web Help Desk is a valuable tool for use throughout the business to log, monitor and track issues to ensure that the IT Department delivers the best possible service to its users. The flexibility of the system is excellent and allows us to customize it to our needs, and the support given by the developers is very efficient and supportive. I cannot speak highly enough about the system and would recommend it to anyone.
- Dan Highton, Network Manager, JJB Sports plc
I just wanted to express my sincere thanks for the Web Help Desk. This has been the best thing Iíve ever done for my company in the past 14 years of its existence. All I can say is WOW!
- Chuck Straughn, Straughn Group
We previously used Remedy and we were so restricted on what we could do. We started using the Web Help Desk application and we LOVE it. We would definitely recommend this application to others.
- Louann Stoner, CSTE - WIC Help Desk Manager, ciber
Web Help Desk software allows my team to respond quickly and efficiently to users. It has reduced the amount of time we spend managing help desk activities by 50% over our previous paper-based system and given the users much more control and visibility over the support process. The product is well supported and has frequent, well-tested updates. I would recommend Web Help Desk to any support group as it offers immense value, especially considering the price of its many competitors.
- Kurt Watson, IT Manager, Oceanside Glasstile
We selected Web Help Desk because it is an extremely solid product and the support and development departments are responsive and accommodating.
- Jim Rispin, Help Desk Systems Admin, Fuller Theological Seminary
Web Help Desk delivered exactly as advertised. We are very satisfied with the solution.
- Andrew Ryan, IT Help Desk Coordinator, Endicott College
From clients to the administrators, Web Help Desk is a huge hit! I would highly recommend it.
- W. Mark Gresko Jr., Director of Technology, Avondale Elementary School
Web Help Desk has been an extremely valuable tool for us. We selected it because it was cost effective, yet yielded numerous features and excellent customer support.
- Steve Miller, Help Desk Manager, Texas Attorney General's Office
Great product, excellent support! I've been using WHD for over 2 years and it's a real time saver.
- Sven Knutsen, Meerkat Company Services
From management down to technical support, the entire team has been very responsive to our needs.
- Leaman Crews, Brewer Science
Web Help Desk is awesome. I wish more companies were as good as you guys.
- Bill Earlywine, Gospel Light Publishing
Our entire company uses Web Help Desk to submit trouble tickets. It's been very easy to use, configure and train staff.
- Cynthia Roberts, Director IT Services, Management Concepts
I am very pleased with the product and very happy with the support provided. I would be happy to recommend this product to anyone.
- John Simmonds, Syncron*Cyberkare Technologies
The software is insanely good. Great design and full-featured, worth every cent. If you are serious about your business and ticket tracking, use Web Help Desk.
- Geof Bowie, Think Fixed, Inc.
An excellent communication tool. I cannot say enough about the product and their team.
- Adam Klemann, Tech Services Coordinator, Malone University